Beacher
Long Beach, CA
Senior Member
Joined: 05/07/2004
View Profile
 Offline
|
larson6 wrote:dmatt wrote:If what Beacher said is correct (not doubting it by any means), then I would see about arranging my own shipping if they will allow pick up at the factory. I have heard of truck lines that will "rent" out empty space for trucks going cross country. I bet it would be alot cheaper....
I was under the impression this was not an option. Someone correct me if I'm wrong.
You impression is correct. Self pickup is NOT an option. The Coleman factory will only deliver to a dealer. You cannot send your own truck, not can you arrange for your own freight company to pick up anything at their dock.
In my original reply I mentioned, "The only "discount" is if you arrange for a roof replacement at one of the two Coleman dealerships within 20 miles of the actual factory in PA. Only in that circumstance, they cannot justify "freight charges". I mentioned that in my original reply because some folks have indeed saved a few dollars by having their replacement roof installed by one of the nearby dealers.
However, you must live within a reasonable distance to the PA plant for this to make any sense.
|
Ace!
So Oregon
Senior Member
Joined: 05/23/2005
View Profile
|
I guess $1800+ dollars would buy a lot of gas...maybe a roadtrip is in order.
|
Mike Up
here
Senior Member
Joined: 05/29/2005
View Profile
|
I would not let this criminal act fly. I would get what facts you can about shipping costs and persue all avenues you have available to you, to stop this fraud.
Good luck, you'll need it.
Have a good one.
|
Ace!
So Oregon
Senior Member
Joined: 05/23/2005
View Profile
|
I emailed the parts and service manager on 9/17/09 with no response. I followed up with the warranty administrator on 10/2/09 as I hadn't heard from the parts and service manager. She explained the parts and service manager was discussing the issue with the owner of the dealership and would follow up with me. Tommorow will be four weeks since that email. I wish I would have kept all conversations in writing, as the first email I sent was on 7/13/09 and I have no real record of any conversations prior to that. So, I am following up with the warranty administrator on Monday as that will be 30 days from my last email.
I can't believe that the dealership is not willing to follow up with me. It's frustrating having a warranty claim in the first place, it's frustrating that I will have to pay $1595 + 30% mark up, and now I cannot get the dealership to return messages in regard to repair, that's frustrating. I'm the consumer. They got their money and I was supposed to get my product, whole. I'm not able to use my product now and the dealership will not help me. I'm upset. I have to wonder the dealership's motivation. Do they not realize I'm in my 30s and bought a PUP due to small children, that I'm likely to move up in trailer size and make additional purchases over my lifetime? Why would they not want to make the customer happy, especially considering I have to pay shipping on the part. Seems like they would realize the potential of making me happy, that I'm likely to buy more trailers or campers.
We're already into our rainy fall season, so it's likely the roof is already beginning to leak again and I don't want to take the trailer out now even though I used it last year to camp late into the season. Having this experience isn't just about the PUP anymore, it's about the lack of enjoyment of the PUP now. It's no longer a warranty issue, it's a lack of use issue. My wife and I have become so soured on the trailer we've both talked about whether we should sell the d*mned thing. It's becoming an albatross.
2007 Fleetwood Evolution E3
2005 Ford F250 CC, V10, 4.30, 4x4
|
Beacher
Long Beach, CA
Senior Member
Joined: 05/07/2004
View Profile
Offline
|
Ace! wrote:.....
I can't believe that the dealership is not willing to follow up with me. It's frustrating having a warranty claim in the first place, it's frustrating that I will have to pay $1595 + 30% mark up, and now I cannot get the dealership to return messages in regard to repair, that's frustrating. I'm the consumer. They got their money and I was supposed to get my product, whole. I'm not able to use my product now and the dealership will not help me. I'm upset.....
You just might want to check if the dealership you have been working with is still in business!
Even though the recession is officially over, the news has not reached Coleman dealers. They are still in the trenches.
A few of the largest and most profitable Coleman/Fleetwood PopUp dealers in Southern California have recently stopped selling new PopUps and are currently in a "holding pattern" trying to decide if they will continue to do business with FTCA/Coleman.
That might be why your dealership is a little sluggish in responding.
|
|
|
Ace!
So Oregon
Senior Member
Joined: 05/23/2005
View Profile
|
Well, the manufacturer, Coleman/Fleetwood has approved the repair/replacement, that was well over a month ago. I've asked the dealership, the parts/service manager and the warranty administrator to let me know when we can schedule the repair and have had no response, except that the parts/service manager needed to speak with the dealership owner and that was a month ago now.
|
cdubya
DFW-Texas
Full Member
Joined: 02/12/2006
View Profile
|
Looks as though those stickers you thought about might need to be printed!
Could you possible file a claim with a dealer closer to the plant? Long drive, but seems alot cheaper.
Dub
|
