oregon-travler
Somewhere out there in the USA
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Joined: 06/19/2006
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Just tell Dometic that you have to pay someone to move the rig and they will approve the mobile on site fee.
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RECVEH2005
Camano Island, WA, USA
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Joined: 11/10/2004
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As I mentioned in an earlier post, I had made an appointment with Camping World in Burlington, WA to have the "SBH kit" installed. This was done by them in less than an hour on the 12th.
This might keep my RV from catching fire in the event the refrigerator fails, but does nothing to fix what may be a defective refrigerator in the first place. So, if it fails, I'm "on the hook" for a new one. You would think that for the price both Dometic and Norcold get for these things, they could do a BETTER engineering job. As I stated before, more competition is needed.
Mike
Mike & Donna Scheer
Camano Island, WA
2006 GMC 2500HD D/A(LBZ), 4wd, Ext Cab, SB
2004 Okanagan 29-5Y, 1 slide
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copter
Viagra helps a
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Joined: 09/09/2004
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Just got off the phone with Dometic. Their customer service sucks!!! I've read on here that several have had on site service (covered) done to band aid their refers and Dometic will not approve on site service. What a joke!!! Its time for CLASS ACTION!!!!!
06 GRAYSTONE LBZ | MBRP 4" TURBO BACK | NOR*CALTRUCK 4-6 LIFT | AMP STEPS | 4300k HID'S | KMC DIESELS
06 COACHMEN ADRENALINE 314FS TOY HAULER | CLEAR LEDS | A&E POWER AWNING | ON BOARD AIR
05 HONDA 450R & HONDA 400EX
__________________________________
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saoesch
Fremont, MI USA
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Joined: 04/23/2004
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copter wrote:Just got off the phone with Dometic. Their customer service sucks!!! I've read on here that several have had on site service (covered) done to band aid their refers and Dometic will not approve on site service. What a joke!!! Its time for CLASS ACTION!!!!!
Boy I have to say that I agree on all accounts here. If they will not come to the plate and make a safer product, then maybe it is time that they were forced to make one. From what I have read this has been going on for far to long (7 yrs?)
saoesch
2003 Chevy HD2500 Crewcab/D-max/Allison/Bullydog Chip
2005 361-RKDS-5 Open Road by Pilgrim International
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sand crab
Jacksonville, Florida
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Joined: 12/07/2006
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I had the burner element on the Dometic malfunction, had the Dometic recall enacted, and changes made. Service man charged me 30 for heating element and 60 for the call. said not included in recall price.
2005 Everest 323K
2008 2500 z71,Chev 4dr, Diesel HD,Allison xmsn,4wd
Reese Slider, Prodigy Controller
Trail Aire PinBox
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CarolineGates
Bandon, Oregon
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Joined: 01/18/2005
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Yesterday I got in contact with Dometic about getting the SBH kit and we established a ID # and they will send me a packet to get the repairs done. I asked about their paying for the trip costs for an RV repair person (60 mi r/t) since I can't move my RV. They will pay for about the first $60 unless I complete more paperwork to go to their corporate office for the difference (takes 2-3 weeks). I did sign up for that, too, but they require three quotes for this trip fee, and the dealer that "won" is not my choice to do the work....that is where things stand now.
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CarolineGates
Bandon, Oregon
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Joined: 01/18/2005
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My Dometic frig had the work done a couple of days ago to fix what was recalled.
Gibbs RV in Coos Bay, OR came to Bandon, OR (about 60 miles round trip) to do the work.
I paid nothing for anything. All the travel charges were paid by Dometic.
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On theProwl
Nicholasville, KY
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Joined: 12/29/2003
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Wow! I just got my letter yesterday. I'm taking ours to the dealer on monday am. She said I wouldn't even have to unhook, she would have me out in less than 20 minutes.
Kirk, Brenda & Haley
2006 Keystone Cougar 290 EFS
2002 Crownline 202 BR Limited Edition
2006 Dodge 2500 Quad Cab 4x4 5.9 Cummins w/3.73
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CarolineGates
Bandon, Oregon
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Joined: 01/18/2005
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Just to clarify - a recent poster said they got a letter from Dometic - I was told I would get a packet in the mail but none ever came. HOWEVER, I did get a phone call from Dometic telling me to contact my local RV tech (Gibbs in Coos Bay, Oregon) to arrange for a time for the tech to come to Bandon where I live.
This did happen and as my recent post states the job got done with no cost to me.
My point is that you might or might not get a letter or other info in the mail from Dometic.
Sorry for those of you who didn't get all costs paid. I sure would contact Dometic and ask why some of us did and some of us didn't. The squeaky wheel gets the grease. Nowadays you have to raise some Cain to get what is truly yours.
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dd45529
Nebraska
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Joined: 03/18/2008
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Just have to laugh a bit. We read about the recall on this forum. We called the dealer where we bought our previously owned fifth to ask about the recall/fix. Never received a reply back. In the meantime, DH fried a number of appliances with a wrong hook-up. In the process of finding replacements, the dealer we contacted said we really did need to put in the 'fix' as our 07 Challenger was on the recall list. This was done 2 months ago. Yesterday, we received the recall notice from Keystone. Just proves the owners are more savvy than the manufacturers at times. kaykaydee
kaykaydee63
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