mister_d

Livonia, MI - hardly qualified to be a

Senior Member

Joined: 09/17/2006

View Profile

|
SLSAntigua wrote: Just out of curiosity, how many of you re-caulk that thin bead where your laminate face-board meets the outer metal frame on any of your bunkends?
If I'm reading this correctly, I just did this area yesterday. I noticed that when I latched the door shut, there was a very slight seperation between the face-board and metal edge. Definitely not something I've noticed or even thought about for the last 2 years.
2007 Rockwood Roo 23ss
Derek '77
Tina '78
Brianna '04
Dominick '07
Maximus (slobbering camping buddy)
|
toolmantr

MA

New Member

Joined: 06/03/2008

View Profile

Offline
|
I’m not here to rustle any feathers. I have worked in the composites industry for over 8 years designing and building aerospace parts as well as missile parts. Composite parts, similar to the door section, can become delaminated because of poor construction techniques or poor material selection or even pure randomness. It is possible that there was a bad batch of resin used in the manufacture, the sections were not clean before bonding, resin application was not uniform, etc. I do agree that maintenance is key to longevity but, we cannot rule out manufacturing in any case. Good luck in your fight and let us know how you make out.
Tom, Jenn, Mitchell and Steeie the cat
North Andover, MA
2006 Starcraft Travel Star 19CK
2005 Chevrolet TrailBlazer LT
Blue Ox SwayPro WDH & Prodigy brake control
|
camperforlife

Richmond IN

Senior Member

Joined: 01/22/2004

View Profile

|
I can tell you what caused your problem and how to stop it from getting worse. The "buttons" that you loop your tent material around were riveted on and the rivets have holes in them. The water entered through these holes. Put a dab of silicone on each of these rivet holes to stop the water penetration.
I had my front bed door replaced last year from the same problem.
Jeff
2004 GMC Sierra 5.3, 3.73
2003 Antiqua 195CK SOLD and shopping for a replacement.
|
gonzo71

Edmonton, Alberta, Canada

Senior Member

Joined: 10/05/2003

View Profile

Online
|
I have to agree with those that say YOU have to go after the manufacturer.
I had the same experience with My Trail Cruiser (different problem). The trailer was out of warranty for 8 month and I had some big issues with the electrical on the trailer due to THEM not connection the wires correctly. My dealer was in touch with the Manufacturer for 6 weeks but the answer was always NO. I called the Manufacturer and expressed my concerns and also mentioned that I will get in touch with the URL/CSA. Suddenly the repair ($4500) was approved withinn 1 hour of my call.
Good Luck
Daddy..Carsten
Mommy..Leah
Baby..Jewell 10 yrs
2002 Holiday Rambler Vacationer 34SBD, W22 Workhorse, 8.1L Vortec
2006 Piaggio Beverly 250 GT (BV250 in US)
2007 Suzuki Grand Vitara JLX-L (lil toad)
|
CutlerBayCampers

Cutler Bay, Florida

New Member

Joined: 07/29/2007

View Profile

Offline
|
Hi all!
Good news! We got our Travel Star back 2 weeks ago. Starcraft authorized us to bring it to an independent repair shop to fix the bathroom floor. The cost was around $2300.00 and Starcraft paid it in full directly to the shop. Indian River RV in Sebastian, Florida is the BEST!!!! The floor was replaced with a plywood floor. Starcraft provided the materials. They also paid to have the roof resealed as the leak came from there. We are thrilled to have it back! It's like having a brand new trailer!
I got an autoreply from Dan Creiger at Starcraft when I sent a thank you email to him for all his help. It said he is retiring the first of October. Guess we drove him to it! LOL
Anyway, it goes to show that working direct with the manufacturer gets you further then the dealer sometimes!
Happy camping ya'll!
Chris and Suzie
2006 Starcraft Travel Star 23QBB
2006 Chevy Silverado Ext. cab 5.3L (3.23)
1000lb Equalizer Hitch w/Prodigy Brake Controller
2005 Scout 170 Costa Stu Apte edition w/115 Yamaha 4 stroke
2007 Hobie Mirage Oasis
2007 Yamaha Rhino 660 Camo
|
|
|
Kampfirekid

Northern Illinois

Senior Member

Joined: 08/16/2007

View Profile

Offline
|
If I understand correctly, the problem the OP is experiencing is ultimately because of a faulty caulk job, correct? That is the whole thing I have been looking at regarding our Jayco. I received the same comments from the warranty department of Forest River, as well as Jayco. Caulk joints are not covered under warranty - even while the rig is under warranty. Caulk is a maintenance item. HOw do you warranty this item? Was it properly installed? Was the bond poor? was the caulk faulty? No, WE are supposed to inspect the caulk regularly as part of our monthly maintenance of these units.
I disagree, and for that reason I have been apprehensive on what Jayco would do to our trailer to cover compromised caulk joints if they in fact were to take our trailer apart. The comment I have received is "even if the trailer is under warranty, and the caulk joints show they have not been properly maintained, the unit will not be covered". How do you determine that? Do I have to have a few areas I "recaulk" even if it is for show? The manufacturers interpretation could be far different form mine or yours. That stinks. To me, the "maintenance" is purely subjecttive, and can easily leave someoneout to dry. From what I read, the only time a caulk joint is covered is if it is a new unit sitting on a dealers lot and is waiting to be sold. After you sign the paperwork, you own it. Sorry for the OP's misfortune, but I feel his/her pain.
2009 North Trail 31BHD
2008 Ford F-150 King Ranch Supercrew
Equalizer & Prodigy
Me, the DW, and the Two Rugrats
|
mwebber78

New England

Senior Member

Joined: 08/07/2005

View Profile

|
Kampfirekid wrote: If I understand correctly, the problem the OP is experiencing is ultimately because of a faulty caulk job, correct? That is the whole thing I have been looking at regarding our Jayco. I received the same comments from the warranty department of Forest River, as well as Jayco. Caulk joints are not covered under warranty - even while the rig is under warranty. Caulk is a maintenance item. HOw do you warranty this item? Was it properly installed? Was the bond poor? was the caulk faulty? No, WE are supposed to inspect the caulk regularly as part of our monthly maintenance of these units.
I disagree, and for that reason I have been apprehensive on what Jayco would do to our trailer to cover compromised caulk joints if they in fact were to take our trailer apart. The comment I have received is "even if the trailer is under warranty, and the caulk joints show they have not been properly maintained, the unit will not be covered". How do you determine that? Do I have to have a few areas I "recaulk" even if it is for show? The manufacturers interpretation could be far different form mine or yours. That stinks. To me, the "maintenance" is purely subjecttive, and can easily leave someoneout to dry. From what I read, the only time a caulk joint is covered is if it is a new unit sitting on a dealers lot and is waiting to be sold. After you sign the paperwork, you own it. Sorry for the OP's misfortune, but I feel his/her pain.
It's really quite simple, the manuf. determination is based strictly on "opinion" (what they may call neglect may be false) - so every 6 months I buy a tube of Dicor self leveling sealant and 1 tube of Dicor no-sag sealant. It's dated from the register and I keep it with the trailer.
Should I have a major leak I'm breaking out the physical reciept and showing it to the dealer (who I bought it from anyway!)
Then what's to argue about?
Michael 
2 DD's and my DW 
6 Acre's of Maine
2009 Crossroads Cruiser CF31SB
2008 Chevy 2500HD Ext. Cab LT 4X4
Champion lil' yellow Chinese genset, 4000W
Camping Pictures
|
Kampfirekid

Northern Illinois

Senior Member

Joined: 08/16/2007

View Profile

Offline
|
mwebber78 wrote: It's really quite simple, the manuf. determination is based strictly on "opinion" (what they may call neglect may be false) - so every 6 months I buy a tube of Dicor self leveling sealant and 1 tube of Dicor no-sag sealant. It's dated from the register and I keep it with the trailer.
Should I have a major leak I'm breaking out the physical reciept and showing it to the dealer (who I bought it from anyway!)
Then what's to argue about?
I aree whole-heartedly. You've got a good practice there. Cheap insurance, too. I think we ould all learn from your lesson. Thanks.
|
offrode

Fontana

New Member

Joined: 04/25/2005

View Profile

Offline
|
I've recently had the same issue with my front bunkend delaminating and called my
dealer and sent them photos. The forwarded the photos to Starcraft and denied my claim based upon a caulking issue. Although I did recaulk that area in Jan. How do they know if the seperation wasn't caused by the delamination...I argued this point to no avail. So now I have to put out for a new bunkend door...by the way I live in Sunny California and cover my trailer and follow the maintenance schedule.
offrode
|
taborekle

Clements, Md

Senior Member

Joined: 08/16/2005

View Profile

Offline
|
mwebber78 wrote:
snip snip snip
I'm on the other end - I'm tired of people letting the manufacturer off the hook. A one year warranty? Gee, that's just enough time for a floor or wall to start getting soft, just in time for the warranty to expire and the manuf. to pass it off as neglect. I'm not defending the Op but I take a bit of exception to the "pass" so many people give these companies.
I can count on 2 hands the number of threads about first time trips resulting in leaking behind, around or near the shower enclosures. It's so common on some products, like the Rockwood Signature Series, that current owners tell new owners to caulk the shower and enclosure before use.
I think some of us are eager to drop the axe on the owner and write a free pass to companies who slap together products and warranty them just long enough to say they have a warranty. Anyone buying a unit should opt for the 2nd year coverage (Forest River) if avalaible and seriosuly consider those who offer it standard (Jayco, K-Z, etc.)
MHO....
While I sympathize with the OP, I have to agree with Chuck on this one. At some point, the troubles with you're RV are yours, regardless of whether the owner or the manufacturer is at fault. Things wear out, problems arise, and at some point in time, the owner has to 'own' the problem. The line drawn by all manufacturers is the terms of the warranty THAT THE OWNER AGREES TO WHEN THEY BUY. To hold the manufacturer responsible for a period of time beyond the contracted period is to welsh on you're side of the agreement.
Also understand that if manufacturers were to offer 2, 3 or 4 year warranties, they would have to increase the sales price of their travel trailers to cover such costs. For any of us to buy our RV with a agreed upon 1 year warranty, but expect more then that from the manufacturer is to cheat them out of their fair costs in supporting the products for a longer period of time.
By the way, my RV (made by KZ) came with a 2 year warranty, and I'm sure that I paid something for that up front.
IMHO
Larry
|
|
|
|