Lincoln, and Buick came in ahead of Lexus and Infiniti in the 2004 J.D. Power and
Associates Customer Satisfaction Index Survey (CSI).
Audi scored well above average, and
Audi and Jaguar shared the largest improvement of any brands. Land Rover was the only
luxury brand to score below-average this year. Nissan, Mitsubishi, Hyundai, MINI and
Volkswagen all finished below average. Power’s CSI rates customer handling during the three
years after a new-vehicle purchase.
This CSI was based on responses from more than 97,000
new-vehicle owners. The questions posed to consumers involve treatment in the service
center of dealerships for maintenance and repair.